Kisi time's Privacy Policy — Your Data Is Our Responsibility

1. Introduction & Our Commitment

Kisi time (referred to hereinafter as "we" or "the platform") places the highest importance on protecting your personal data. We believe that every user's privacy is a fundamental right, and all our operations are conducted in a way that keeps your information safe at all times.

This Privacy Policy details what types of information kisi time collects, how that information is used, how long it is retained, and how you can maintain control over your data. Our goal is to earn your trust through complete transparency.

Kisi time is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh. Keeping every transaction, every session, and every interaction fully secure is our responsibility.

2. What Types of Information We Collect

Kisi time collects several types of information, used solely to improve service quality and ensure a seamless experience for you.

3. Why This Information Is Collected

Kisi time only collects information that is necessary. No unnecessary data is ever requested. The key reasons are outlined below:

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification: To comply with Anti-Money Laundering (AML) regulations and to prevent access by minors.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To provide accurate assistance with support requests and resolve issues promptly.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To send you bonus and promotional offers with your consent (unsubscribe at any time).

4. How Data Is Stored & Protected

Kisi time uses industry-standard technology to protect your data. Our servers are always encrypted and undergo regular security audits.

• SSL/TLS Encryption: All data transmitted from your browser to our servers is protected by 256-bit SSL encryption.
• Data Masking: Sensitive information such as card numbers or mobile numbers is partially masked in the database.
• Access Control: Only authorized personnel can access specific data. All access is logged.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Retention Period: Even after account closure, data may be retained for up to 5 years if required by law.
• Backup: Encrypted backups are regularly stored in secure locations.

5. Data Sharing Policy — Who We Share It With

Kisi time does not sell your data. However, in certain specific circumstances, sharing limited information may be necessary:

• Payment Processors: Necessary information is shared with bKash, Nagad, or other payment gateways to process transactions.
• Game Provider: Limited data may be shared with licensed game providers to operate certain games.
• Legal Authorities: kisi time is required to provide information when ordered by a court or upon a lawful request from a law enforcement agency.
• Fraud Prevention: Information may be disclosed to relevant authorities in cases of suspected fraud or money laundering.

Outside of the cases above, none of your data will be shared with any third party. Selling data to advertising companies or data brokers is strictly prohibited.

6. Cookies & Tracking Technologies

Kisi time uses cookies on its website. Cookies are small data files stored in your browser that help improve your user experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language, theme, and other settings.
• Analytical Cookies: Used to analyze website traffic and user behavior. This data is not personally identifiable.

You can delete cookies or block new ones at any time through your browser settings. Note that doing so may limit certain website functionality.

7. Your Rights — Control Over Your Data

Kisi time believes you own your data. That's why we give you the following rights:

• Right to Access Your Data: You may request to view all data stored in your account.
• Right to Rectification: Contact support to correct any inaccurate or outdated information.
• Right to Erasure: After account closure, you may request deletion of your data within legal limits.
• Right to Opt Out of Promotional Communications: You can opt out of marketing emails or SMS at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object to Processing: You can object to the use of your data for specific purposes.

8. Protection of Minors' Data

Kisi time strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.

• Date of birth is verified at the time of registration.
• A national ID or passport may be requested if there is any suspicion.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• A minor's data will be deleted upon request from a parent or guardian.

9. Changes to the Privacy Policy

Kisi time reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• We will send notifications to your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date.

10. Contact Us

For any questions, complaints, or requests related to our Privacy Policy, please reach out to us. Our Bengali-speaking support team is available 24/7, ready to assist you.

• Email: [email protected]
• Live Chat: Start a live chat directly from any page on the platform.
• Response Time: Typically within 24 hours.